Privacy Policy - CertiTranslate - Translations by NAATI Certified Translators

Effective Date: 08-30-2020

CertiTranslate, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our NAATI-certified document translation services or interact with our website, www.certitranslate.com.

1. Information We Collect

When you interact with us, we may collect the following types of information:

a. Personal Information

Full name
Email address
Phone number
Billing address and payment details
Identification documents provided for translation

b. Non-Personal Information

IP address
Browser type and version
Pages visited on our website
Date and time of access

2. How We Use Your Information

We collect and use your information for the following purposes:

To provide and deliver translation services
To verify identity for NAATI-certified translations
To communicate with you regarding quotes, projects, or support
To process payments and generate invoices
To comply with legal or regulatory requirements
To improve our website and services

3. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

With NAATI-accredited translators for the purpose of completing your translation project
With payment processors for secure payment handling
With legal authorities if required by law, regulation, or court order
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These include:

Secure storage of digital files
Encrypted transmission of data via SSL protocols
Access restrictions for authorized personnel only

While we strive to protect your information, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, or resolve disputes. Documents submitted for translation may be securely deleted upon request once your project is completed.

6. Your Rights

You have the right to:

Access and request a copy of your personal information
Correct or update inaccurate information
Request deletion of your information, subject to legal or contractual obligations
Withdraw consent for non-essential processing
File a complaint with a relevant privacy authority if you believe your rights are violated

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of the site.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Significant updates will be communicated via email or website notice.